STORE POLICY
Shipping Policy:
- The orders for the user are shipped through registered domestic courier companies and/or
speed post only. Order are shipped within [2] to [5] days from the date of the order and/or
payment or as per the delivery date agreed at the time of order confirmation and delivering
of the shipment, subject to courier company / post office norms. Platform Owner shall not be
liable for any delay in delivery by the courier company / postal authority. Delivery of all orders
will be made to the address provided by the buyer at the time of purchase. Delivery of our
services will be confirmed on your email ID as specified at the time of registration. If there
are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the
same is not refundable. For any issues in utilizing our services you may contact our
helpdesk on [9084245424 or uniquepharmaofficial@gmail.com].
Shipping Options & Delivery Costs :
- We offer the following shipping options – you will be asked to select a shipping method at checkout.
- Local Shipping Rate: Rs.80
- National Shipping Rate: Rs.100
- International Shipping Rate: Call to support team
Order Processing Time:
- All orders placed before 2 PM Monday to Saturday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address:
- Please note that we are unable to modify the delivery address once you have placed your order. In case any emergency call to our support team on same day on which you placed the order.
International Orders:
- Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order :
- Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website or you can get your order tracing id from our customer representative: 9084245424 or 9837095175
PRIVACY POLICY:
- The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of uniquepharma.online. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.
- At uniquepharma India we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website uniquepharma.online or interact with our services.
Information Collection And Use
- We may collect personal information such as your name, email address, phone number, and address when you interact with our website, make purchases, or contact us for inquiries or support. This information is used to fulfill your orders, provide customer support, and communicate with you about our products and services.
Data Security
- We take appropriate measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and only accessed by authorized personnel for legitimate business purposes.
Third-Party Services
- We may use third-party services such as Google, Jetpack, SEO tools, and chatbots to enhance the functionality of our website and improve user experience. These services may collect information about your browsing activity and interactions with our website, subject to their respective privacy policies.
Payment Processing
- When you make purchases on our website, we may collect payment information such as credit card details or other payment methods. This information is securely processed through our payment gateway provider, phonePe, and is not stored or accessed by us.
User Accounts
- If you create an account on our website, we may collect additional information such as your username, password, and preferences to personalize your experience and facilitate future transactions.
Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Contact Information
- If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us
Returns, Refunds, Cancellations and Exchanges:
-
What We Will Do Together:
Step 1 –
Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details –
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your unique pharma Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.**Unique pharma reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note – Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
WHOLESALE INQUIRIES
Kindly Call Us On – +91 9084245424 for wholesale quiries.
PAYMENT METHODS
– Credit / Debit Cards
– PAYPAL
– Offline Payments